Software to monitor social media mentions

Contact NetBase for information. NetBase provides real-time insight into customer conversations. It uses AI to determine emotions, behaviors, attributes, hashtags, people, and brands from social posts. It also uses non-social data, for example, surveys, focus groups, ratings, and reviews, to discover as much as possible about a business. It even includes analysis of the latest emoji and language.

You can use it to compare the performance of owned, earned, and partnered content. This can help you find out the most popular user-generated content relating to your brand on visual platforms, such as Instagram. At the same time, you can use it to see if anybody has misused your logo. Forrester recently named NetBase, a leader in their social listening platforms report. It currently captures social media intelligence from countries in more than 80 languages.

It offers automatic sentiment analysis AS on more than 20 of those languages. It features customizable Social Listening dashboards, displaying an immense amount of data relating to social mentions of your brand. All mentions in the Synthesio Social Listening Platform incorporate robust metadata about the content, author, and tone.

They can be filtered easily. You can also integrate into these dashboards paywall data from LexisNexis, logo recognition capabilities, and consumer reviews. You can also track views, likes, favorites, replies, retweets, and shares from Facebook, Twitter, Instagram, and YouTube directly on your social media listening dashboards.

You can add high-level business intelligence with Media Value and Engagement Rate widgets. Synthesio enables you to export massive pre-filtered data sets via API or using an in-house tool, Reveal, and merge Social Listening metrics with performance data in many SaaS business intelligence tools.

Cyfe provides an all-in-one business dashboard showing social media, web analytics, marketing, sales, support, infrastructure, and more.

You can pull data from popular services like Google, Salesforce, Xero, QuickBooks, and many more services using pre-built widgets. Alternatively, you can build your own widgets if you wish to work with a product not yet supported.

Clearly, Cyfe covers much more than just social mentions. However, it does incorporate social listening capabilities. It is also much cheaper than many of the more specialist products mentioned here. If you opt for Cyfe Premium, you gain access to unlimited dashboards and widgets, with no limits on your monitoring. You can view data past the last 30 days. Discounts for annual payment. Keyhole provides some online monitoring solutions.

All plans include hashtag and keyword trackers, account trackers, and influencer trackers, but the quantity of each differ depending on the tier. Higher plans add in additional features, such as advanced sentiment analysis at Corporate and higher , media wall and moderation and influencer management at Agency and higher and more advanced analytics on the Enterprise plan. The heart of Keyhole is social media analytics and reporting for an account.

You can also monitor hashtags and keywords in real-time. You can use this to assist with social listening. You can discover the total number of posts, the engagement rate, and the total reach and impressions your hashtags have generated. Free trial. You can use Mention to scour the web, social media, and more for powerful market insights. The Solo plan is designed for a solo user to monitor their brand. The Starter Plan targets small businesses to monitor their brand and competitors.

This is designed for companies who wish to grow their brand and business, as well as agencies. The Company Plan gives access to additional features, such as Facebook crawling, historical data, a Twitter dashboard, and more. Mention helps you monitor the web, social media, forums, and blogs to learn more about your brand and your industry. You can quickly analyze public opinion with sentiment analysis for all mentions.

You can refine your alert by adding or deleting keywords. Awario finds Instant mentions from all around the Web and social media. It crawls over 13 billion web pages daily, in addition to APIs.

The Starter Plan is designed for Individuals and small businesses monitoring their brand. Even at this level, you can set three mention alerts, one leads alert, and receive up to 30, new mentions per month. An alert is a keyword or set of keywords that Awario will monitor for you. A mention is a result that it finds. The Pro Plan is best for small and medium-sized businesses monitoring their brand, industry, and competitors.

With this plan, you can set 15 mention alerts and three leads alerts. It will find up to , new mentions per month. The numbers grow further with the Enterprise Plan, targeted at more prominent brands monitoring multiple products and competitors. This level permits 50 mention alerts and 10 leads alerts.

Awario finds up to , new mentions per month. You can use Reputology to monitor, respond to, and analyze all of your online reviews from one place. You can track reviews written about your locations, products, and services. You can respond to reviews from within the Reputology platform. Setup fees waived for annual contracts.

Crowd Analyzer , for instance, excels at social monitoring in Arabic. Many social media monitoring tools ahem, Hootsuite allow you to share permissions with team members so that you can get help where you need it, like for instance from your French or Spanish colleagues. For instance, the word cloud in Hootsuite Insights will provide ideas as to which keywords or hashtags you might want to add to your ongoing monitoring activities.

Source: Hootsuite Insights, powered by Brandwatch. Knowing the language your followers are speaking i. Another smart way to level-up your social monitoring is to keep an eye out for the repeat offenders. As you babysit the endless scroll, pay attention to people who repeatedly engage with or mention your brand. Choosing a tool that can do the complicated math to figure out who your biggest fans are is an easy win.

If your sentiment takes a nose-dive when your new TV ad rolls out, or your competitor launches a terrifyingly cool new product, the social team should be among the first to know about it. A social media crisis or just a regular PR crisis can arise at any time. Social media monitoring can alert you if mention volume surges, or the social sentiment meters are ticking over to red all the way down the board.

The correct tool will not just warn you, but make sure you have real-time insights at hand to help make decisions about how to solve the problem. So, whether your company is customer-obsessed or data-led, our advice is to choose a tool that easily integrates social media monitoring with custom reporting. Use Hootsuite to easily find and monitor conversations that are relevant to your business on social media.

Save a ton of time and improve performance. Try it free today! Save Time Now. These 20 social media templates will save you a ton of time and effort, from creating content, to publishing posts and measuring results. Instagram hashtags can make or break your Instagram strategy. When is the best time to post on Instagram? Find out how the experts determine the answer to this popular question. So the following information is well worth reading!

Mention is a social media tool that monitors the web, including the major social media channels, to keep you informed every time somebody mentions your name, brand or target keywords, and its user-friendly interface makes it very easy to use. When Mention spots that somebody talks about you or your brand you can instantly see this through one of their apps Web, Desktop, iPhone or Android. Alternatively, you can get daily summary alerts which shows you the mentions for a particular day.

It is so important to track what people say about you or your business online. Imagine if someone complains about your business and nobody responds to this. You could instantly respond and turnaround this issue before it escalates. This could be a great opportunity to get more business yes please! The solo plan tracks up to 3, mentions per month and you can set up an 2 basic alerts. Mention is available on Iphone or Android app so you can monitor activity when you are out and about. When you have a spare couple of minutes waiting on a meeting you can take out your phone and respond to mentions, assign tasks to team members etc.

When you want to register you can enter in your basic details or use one of your social media accounts for your credentials. It automatically retrieves some suggestions:.

A free alternative to mention is using Google Alerts. This is useful but the alerts are not as comprehensive and the functionality provided with Google alerts is very basic. There are many other monitoring apps available. What we like about Mention is that it is priced very well considering the functionality that is provided. Typically you pay the big bucks for apps such as Mention.