Bes activation failed to synchronize address book

Waring: sequence below completely clears the BlackBerry address book and repopulates it based on the Blackberry Enterprise Server information:. On the Blackberry device, go to Contacts and open Options. Type: rset there isn't a field to type it in, just type it while Options is open.

Confirm that you want to wipe the contacts. The address book will then appear blank, but will soon repopulate with the current contact information. Pages Blog. Page tree. The most common installation problems are due to the deviation from the step by step installation instructions outlined by the ZimbraBESConnector PDF Guide or from deviation from the installation prerequisites.

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Go to the YouTube channel ». Currently the Zimbra Proxy server does not proxy requests on Port When creating both BlackberryServer and BlackberryManager profiles, you need to point these to one of the Zimbra Mailstores directly.

Also the Mailstore must not be running the Proxy service. We recommend setting the mailstore to use 'BOTH' for mail mode. Note: The proxy documentation says that the mailbox server only supports http for zimbraMailMode when used with a proxy server. In this case, you can set the zimbraMailMode to both so the proxy server connects to the mailbox server on port and the BES server connects on This is because ZCB uses the Zimbra "waitset " command, and must be able to directly connect to the mailstore on which each user resides.

This is because of some changes in the indexes of the zdb-file to improve performance. There are a few common situations where successfully activated devices stop receiving new email, calendar events, and contacts: Some of the BES services are not running, the BlackBerry Agent is not responding, the user may not have initialized, or the device needs to be rebooted.

The following sections discuss these scenarios in more detail. There is a known timing issue with BES where if the database service has not started in a timely fashion, other BES services will not start. If the timing issue preventing other BES services from starting consistently occurs, please contact Research in Motion technical support for information about starting the BES services through a start-up script. This component is a process that is responsible for retrieving data from the mail server via ZCB.

The BlackBerry Controller is not only responsible for launching the Agent processes but it is also responsible for making sure that this process and its multiple threads of execution are functioning properly.

If your BlackBerry agent is hanging, please refer to the known issues section of this document for more details. There are two ways to detect this situation. If this folder exists, there may be files with a.

Another way to verify a crash is to look in the BlackBerry Agent Logs. If you search for the string Begin Stack Trace and you find a stack trace for a particular thread, then BlackBerry Agent has most likely crashed.

We have an open support case with Microsoft regarding this issue. Please refer to the known issues section of the document for more details. Most of the time, this process will fail. To manually restart the Agent, use the following steps.

Note: It is possible that a user was not properly initialized but the log statements are not similar to those above. If the user is not properly initializing, BlackBerry Agent needs to be restarted using the BlackBerry Controller, using the following steps. You can check this in the Agent logs. A full reboot of the BlackBerry device may resolve this situation. To fully reboot a BlackBerry device, have the user follow the steps below.

Following these steps, the user can restart their device. Unfortunately none of these ideas worked. I also re-published the topology and receive no errors there.

I manually re-checked the file share ours is DFS and all looks correct used a Jeff Schertz article for reference. Also after doing the Address book update , you can create a new profile for the user by deleting his old entries from the client machine.

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