Ip phone firmware currency file

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We are set up for collaborating with you with screen sharing and Web Talk. The files in Example 4. All the phones come with factory default firmware installed.

During the registration process, the phone compares its current firmware with the load configured under telephony services, as shown in Example 4. If the configured firmware and the current firmware match, the phone continues with the registration process. If the firmware is different from what is configured, the phone tries to download the new firmware from Cisco CME. It is necessary to have the right version of phone firmware for the version of Cisco CME you are using to have all the features working as designed.

In certain cases, a firmware upgrade or downgrade is not a one-step process. Also, in certain cases, you cannot downgrade the phone firmware to a lower version. For example, you cannot downgrade the firmware on a Cisco G IP Phone from a signed load to an unsigned load.

However, only the and series have the capability to run either MPP firmware or Enterprise firmware. If you have the appropriate license, you can migrate between the MPP or Enterprise firmware on the and Note: firmware migration requires that the model is the correct hardware version.

For all new phone orders, the correct workflow is to buy correct phone SKUs for the type of deployment MPP versus enterprise and not to buy one type of phone SKUs and then convert them to the other type.

The purpose of converting firmware is to help migrate enterprise customers to the cloud who already have existing phones. You can check the label on the back of the phone to find your version VID Figure 2. Table 1 lists phone models that can convert from Enterprise to MPP firmware.

Table 2 lists phone models that can convert from MPP firmware to Enterprise firmware. Table 1. Enterprise firmware to MPP firmware - eligible devices. Note: All versions of series audio phones listed above can convert to MPP firmware but V15 and later hardware versions will require minimum Table 2.

MPP to Enterprise Firmware eligible devices. Figure 3 outlines the flow from customer purchase of phones to migration. Please refer to Video tutorial and Documentation and ensure to check the pre-requisites listed on the documentation. All webex calling plans are eligible including the trial customers. Note: The phones migrated via this tool are only authorized to use with Webex Calling but the converted phones can be migrated back to Enterprise firmware without needing a license.

Gather all the device information listed in Table 3 for all the phones to check the firmware migration eligibility and to generate the migration licenses.

See Appendix B. Table 3. Needed device information to verify migration eligibility. PID model. VID version number. MAC address. Serial number. Get Enterprise to MPP migration firmware. Get MPP to Enterprise migration firmware.

This method is intended to further your understanding of how the entire process works end to end. The conversion process involves moving to a transitional firmware load before the final load is installed. The transitional load is where you enter both the license file and a normal MPP target load to upgrade to. There are separate transitional loads for each migration direction.

Likewise, each migration direction requires a different license file. The conversion direction is reflected inside the license file and in the firmware image name. Press the applications and settings key on the device. Check the title of the screen. Example: CP For customers that are not part of the eligible Flex calling plan, the transition from one call control platform to another will incur a cost.

Table 4. Table 5. Applicable technical support SKUs. Make sure to provide as much detail as possible in the case including your subscription id, contract number, what type of licenses you are trying to get, exact quantity required, your cisco.

Customer service team will review the case and will get back to the requester. Cloud Upgrader. Cloud Upgrader has instructions and example videos to help you with your migration project. If you choose to follow above Cloud Upgrader instructions, no need to follow the instructions below. The following steps will walk customers through how to convert a single or series phone from Enterprise firmware to MPP using your on-premises setup.

For example, the phone screenshot below contains V Therefore, it is ineligible for upgrade. Similarly, for example, phone V15 or higher would not be eligible to convert as per Table 1.

Before you start the firmware migration process, ensure that you upgrade your phones to the latest Enterprise or on-premises firmware. Use the on-premises firmware release notes to obtain the latest firmware. Your phone must run Place this onto your UCM. Note: To prevent any unplanned migration of the phones, the COP files do not change the device defaults to the migration firmware load name. See the Table 6 for the file names. Table 6. Firmware file names. Enterprise to MPP. Upload the license file you received from Cisco onto the UCM.

For details on how to obtain the license file from Cisco, see Appendix A. Log in to the UCM. Then click Find. Scroll down to Phone Load and enter the phone load.